frequently asked questions
Top 10 FAQs for Aura Travel
1. Does it cost more to book through a travel advisor than booking online?
Not necessarily! In many cases, our pricing is comparable to what you find online, and sometimes we have access to exclusive offers, added amenities, and promotions you may not find on your own. The biggest difference? You receive personalized service, expert recommendations, and someone to help you navigate the details of your vacation.
2. Does Aura Travel charge planning or booking fees?
Many vacations can be booked without an additional planning fee. However, customized itineraries, complex travel arrangements, and certain specialty services may require a nonrefundable planning fee. We’ll always explain any applicable fees before beginning the planning process, so there are no surprises.
3. Why should I use a travel advisor instead of booking my vacation myself?
Absolutely! If you’ve already found a vacation, cruise, resort, or travel package online, we’d be happy to take a look. Our travel advisors can review what you’ve found, compare the available options, and help you understand the overall value—including what’s included and any additional costs. In some cases, we may also have access to special promotions, added amenities, or other benefits. Even when the price is the same, you’ll have the benefit of working with an experienced travel advisor who can help with the details before, during, and after your trip.
4. What types of vacations does Aura Travel specialize in?
We specialize in all-inclusive vacations, honeymoons, destination weddings, family vacations, ocean and river cruises, European travel, Alaska adventures, group travel, and customized international itineraries. Whether you’re planning a relaxing beach escape or a multi-country adventure, we can help bring your travel plans to life.
5. Can Aura Travel help me if I already found a vacation or price online?
Absolutely! If you’ve already found a vacation, cruise, resort, or travel package online, we’d be happy to take a look! Our travel advisors can review the options you’ve found, compare pricing, and make sure you’re getting the best overall value for your vacation.In some cases, we may have access to special promotions, additional amenities, or other benefits that aren’t available when booking directly online.Even if the price is the same, you’ll have the added benefit of working with an experienced travel advisor who can help with the details before, during, and after your trip.
6. Can Aura Travel work within my vacation budget?
Absolutely! Understanding your budget is one of the first steps in planning your trip. We’ll help you explore destinations, travel dates, accommodations, and experiences that align with your priorities. We’ll also be upfront about what’s realistic for your budget and suggest alternatives when appropriate.
7. Can I make payments on my vacation, or do I have to pay in full?
Many vacation packages and cruises allow you to secure your reservation with a deposit and make additional payments before the final payment deadline. Deposit requirements and payment schedules vary by travel supplier. Your Aura Travel advisor will explain the payment options available for your vacation.
8. What happens if something goes wrong during my vacation?
When you book with Aura Travel, you’re not navigating unexpected travel challenges entirely on your own. If you experience flight disruptions, hotel concerns, or other travel issues, we’ll help guide you toward the appropriate resources and assist when possible. We also provide information about available emergency assistance options for your trip.
9. Do I need travel insurance for my vacation?
We strongly recommend considering travel protection for every vacation. Unexpected illnesses, flight disruptions, lost luggage, and other unforeseen circumstances can affect your travel plans. We’ll help you review available protection options so you can make an informed decision about coverage for your trip.
10. How do I get started planning a vacation with Aura Travel?
Getting started is easy! Simply complete our online travel inquiry form, call us, or visit one of our offices. We’ll learn about your travel goals, preferred dates, budget, and interests, then discuss the next steps in creating your ideal vacation.
Bonus Question. How do Travel Agents get paid?
Great question! In most cases, travel advisors are paid a commission by travel suppliers, such as cruise lines, resorts, hotels, and tour companies, when you book your vacation through us. This means you typically don’t pay extra simply for using our services. For more customized or complex itineraries, we may charge a planning fee to cover the additional time, research, and expertise involved. Any applicable fees will always be discussed upfront. Our goal is to help you find the right vacation at the best overall value while providing personalized service, expert advice, and support throughout your travel experience.